What our customers say about us...

Just wanted to thank you for the efficient service I received - very pleased with the service you provided and my iPhone is looking brand new again (I will be recommending you to my family and friends
D Barnett

Customer Testimonials

We pride ourselves on offering quality customer service and a professional business manner at all times. That is why many of our customers will recommend us to friends or return to us for further repairs or modifications. Below you will find some of the feedback we have received from our growing customer base:

I'm sorry this is late but I just wanted to thank you so much, the PSP arrived and is better then expected, thank you so so much for your service. Amy Collins

Received Nintendo yesterday morning - thanks very much for that - have a very happy 7 year old! Hopefully it won't happen again. Jennifer Wright

Yes received DS Lite back today....red looks excellent. Thanks for quick turn around. Simon Kenyon

Thank you for fixing my PSP and for downloading some music. Mum said it kept me quiet for hours. 'Tash'

Fantastic service, thank you very much. Have sent payment via paypal. All the best to you.


You provided a fantastic service, very quick diagnosis, repair and return. Also if you have any business cards please put some in and I will dish them out to anyone that needs a psp repairing as your service is fantastic. Bernadine English

Just wanted to say great job on the Nintendo. Will be referring you on as seems many have the hinge about to or just about to break issue. Thanks for your speedy service. Sumeet Chander

The newly repaired Artic Blue DS has arrived and I have a very happy little boy who is very grateful. Thanks! I have another one for you to do but my daughter hasn't decided on the colour yet so we are on hold for the moment! Many Thanks for a great service. Karen Wood

We received the DS lite today. We have one happy little boy! Thanks for the great service and quickness! Georgie

Just to say thank you for a great service and for sending the I tem back to me so Quickly. Your service is second to none and my son was over the moon. Nick Davis

DS arrived today... one happy chappy...many thanks for repairing it you have saved us a fortune!! keep up the good work...many thanks Louise Worthington

With 3 DS's in the house now I may need you again in the future so will keep hold of your details! Thanks again for you assistance and prompt service. Sarah Tuckwell

Received the PSP, works fine. Many thanks for the excellent service Pat Fitzgerald

Nintendo arrived 10.30 this morning one hour before we leave for holidays, one 12 year old very very happy and well pleased with cool artic blue case, you are a star thanks so much. D. Paton

Just to let you know we have today received the DS back and would like to say excellent service and communication we received from yourself.
We will highly recommend you to the parents of our sons friends should they need to have any fixed. I know our son will be one happy boy when he comes home from school knowing his 'right arm' has returned.
N. Orange

I now have one very happy 8 year old! Thanks for restoring the peace in our household as he is no longer arguing with his sister about 'sharing' her DS. Y. Goldsworthy

Very pleased with the repair, and your honesty in being able to do a cheaper smaller repair than a full shell. Hopefully I won't need to use you again but if I (or any friends) do, I will! G. Johnston

Just picked up the DS Lite - I now have a very happy 9 year old with a unique DS Lite that will not get mixed up with any of her friends! Thanks very much M. Murray

Thank you for fixing the ipod so fast it has been two weeks and I have added and removed music - it is as good as new, cant recommend you enough. Fast great service, just around the corner from me . Thanks again J. Rowan

Just to let you know that the DS arrived here safely on Tuesday. It looks brand new and a much cheaper alternative to buying a new one, (which is what I was going to do). So, thank you for a very fast and easy-to-use service - I will recommend it to my friends. I. Owen

I am absolutely amazed by your quick service. I can't thank you enough for repairing my daughter's ds so quickly. She is so pleased that she has it for her holidays. I will definitely be recommending you to all friends who have children with computer games. J. Moon

I have received the Nintendo DS Lite back, many thanks. My son will over the moon to get it back. The case looks brilliant, many thanks. I have passed your card onto someone who also has a ds that needs a repair. R. Lodge

Just a quick note to say thanks for the fab service received from yourselves. My kids are thrilled with their "new" consoles, specially my daughter with her purple one that no-one else has! I'll be recommending you to my friends and family.

My son's DS Lite arrived this morning. It looks amazing. I am sitting next to a very happy 5 year old. Thank you. N. Lewis-Marshon

Have been and picked up ds and thank you very much it looks brilliant. brand new. my son will be very chuffed when he gets this. i thank you again and will be recommending you to all my friends and anyone who asks about this service. thanking you very much again...

Received unit back this morning... Many thanks for your help will definitely recommend you to others... top Banana!

Just to say the DS you replaced the case for me on arrived today. Thank you, you have done a great job - one happy 7 year old son again! H. Roberts - May 09

Just got back my sons DS Lite that was thoroughly dropped! The repair is fantastic it looks like a brand new DS and It only took a week from me posing it to getting it back including a bank holiday. I must admit I had my doubts about sending it off to an unknown site on the internet but I'm very impressed and when he drops it again (which I'm sure he will!) I will defiantly be sending it back to you. J. Holmes

Thank you, it arrived back this morning (Sat) and we only posted Monday. That was very quick and efficient service. Happy to recommend your services. G. Read

DS Lite back with us... Many thanks again for the quick repairs done R. Yates

Just a quick note to say thanks for fixing the DS. Works like a dream. Can't believe how quickly you turned it round! Fantastic service. R. Morgan

Thanks so much guys. My son's very happy now! S. French

Many thanks for your fast and professional service. Would highly recommend to others. D. Dandas

Brilliant service! Will definitely recommend to others. You have got my 13-year-old off my back for at least five minutes until she finds something else to grumble about! B. Pickard

Thanks for the great service my son was very happy when he came home from school today and found that his ds had been fixed. A. Schwarz

Hi, thanks for resolving the problems with my Nintendo Ds so quickly, first class customer service! I'll be recommending you to all my friends. J. Anth

just wanted to say thanks for the quick service on the repair of my son's DS! We thought we would have to buy a new one but after finding your web site on-line we thought we would try getting it fixed and so glad we did. I will have no qualms about recommending your service to any one else so thank you M. Cameron

Just received my son's new DS shell, and he is very pleased. You have done a great job and I will refer you to as many people I know! This should now keep my son quiet over the next 7 weeks. C. Cheal -

Just wanted to say thank you for repairing both ds lite consoles for me, i have kept your business card and will be happy to recommend you to anyone who needs a repair in the future. many thanks again C. Dimmock

Thank you so much - my daughter is really please with the replacement case. Love the orange colour, different to all her friends, so very easy to see. I have to admit I was really worried about using a site which hadn't been personally recommended, but I am so glad I took a chance - you have been very fast and done an excellent job!! I will keep your details for future in case my friends or I need a quick repair.

PSP arrived this morning, perfect excellent service, thank you very much.

Thank you so much for the prompt repair and return of the Nintendo DS, which arrived safely by post this morning. Our daughter is delighted to have it back. Many thanks once again. S. Harris - October 09

Hi, just letting you know that i have received my DS back. It looks really lovely. I would just like to say thank you for all your help and fixing my DS. Ill be sure to contact you again if anything else goes wrong. Thanks again, its been a pleasure!!!! L. Howells

Received DS this morning and just wanted to let you know I'm so pleased with it, it's like having a new DS, my daughter will be very happy. Also thanks for the quick turn around. Will recommend you to friends and family! J. McCann

Would just like to say that I am extremely pleased with the level of service I have received from you. You replied promptly and efficiently to my Emails which reassured me that I hadn't sent my daughter's DS to a bogus site. You accommodated us when we changed our minds on the colour case required, even after you had ordered the first one. We received it back very quickly considering there were a lot of postal strikes going on at the time. My daughter is thrilled with her PURPLE Ds. None of her friends have got one that colour, and it looks stunning. We have two DS's in the house so if anything goes wrong with either of them in the future we will definitely send it to you. THANKS A LOT!!!!! A. Frohwein

It arrived this morning and I have one very happy granddaughter she thought she would not get it back until next weekend as she is only with us at weekends. I am very pleased with the product and your friendly service. We have four DS?s in the family so I will be finding ways to push more trade your way. Many Thanks Again F. Speake -

Just wanted to say a huge thank you for repairing my iphone so quickly and efficiently and cheaply ! If's just come back and I'm really pleased. Will be recommending your company to everyone, it's been a pleasure dealing with you.

I just wanted to let you know that I received my repaired PSP back a few days ago and wanted to say thankyou very much for such a swift and great value repair. We have a few other consoles here and hope that they continue to work without problems but everything usually develops a fault of one kind of another in time and it's good to know there is somewhere we can send them for a reliable repair. L. Sanchez - December 09

Thank you for your prompt efficient service. I will definitely use your excellent service again if necessary.. P. Sutcliffe

You kindly repaired the screen on my daughter's pink DS about six weeks ago and I completely forgot to contact you to say that it had arrived back with us safely and to thank you. She is absolutely thrilled to have her DS back and your super-speedy service was fantastic. I have kept your card and - not that we're planning on trashing any more DS's, but should we need to, we'll definitely call on you first if anything happens to any of them (we have three in the family). We'll also happily recommend you if anyone else we know is in the same boat. D. Samuels

just a quick note to say a big thanks for the excellent job you did with my hubbys phone. Brilliant service and a really quick return, we received it on Saturday morning which really pleased him! D. Smith

Just a quick email to say many thanks on the repair, it was reasonably priced and very quick on the return, I will recommend you to anyone I hear who has a problem with there DS. M. Stevens

Just to thank you for sorting out my daughter's DS and managing to return to her before Christmas - it was much appreciated and seems to be working okay! S. Barnes

Just a quick note to say thank you very much for speedily repairing my daughter's Nintendo. It looks as good as new (well almost!) and she will be chuffed to bits it's back working. I've spread the word about your professional service to friends so hopefully you may receive some more repair work. Thank you again and I've put your business card in a safe place. T. Condon

Thanks for your service and a quality repair. I have a happy daughter again now she has her ds lite back again. I will recommend you highly for your services. S. Pearce

thank you for the repair our grandson will be very happy to have his ds back. Service was very good, will certainly use you again and recommend you to others! thank you again J. Stratford

Thanks so much for the incredibly fast service. A Paypal payment should have come across to you today. We'll look forward to receiving it ( and the peace and quiet it brings!!) S. Levack

The console turned up this morning thanks, I am sure my grandson will be a happy bunny!! tried a couple of games here in the office and all seems fine. A few of the girls have taken down your details in case they need any repairs at some time. Thanks for your prompt service and no doubt i will be in touch with you soon. E. Luck

Just to let you know I have received my DS, and its working fine (despite the postman dropping it through the letterbox!!). Thank you for your prompt and professional service. I will be sure to recommend you to anyone I know that needs similar repairs. D. Hardcastle

Thanks so much for your prompt and excellent service. I can't believe how quickly you turned it round. Great job. I will definitely recommend you to anyone I know who needs iphone repairs. G. Lister

A belated note to say thank you for the excellent work. The ds looks fantastic (new metallic red case) and my son was ecstatic - it also arrived in time for half term and was turned around quickly, thank you to the team.

Just to thank you for the fantastic service, I have just received my little girls Nintendo back today, I only posted it to you monday afternoon, she will be delighted. I have kept your details and will definitely be recommending you to friends and I would certainly be quick to use you again. K. Conchie

Shane, I have received my Iphone back, thank you. It works great thanks for the speedy no fuss repair. J. Anderson

Wanted to thankyou for your excellent, speedy repair service. Can't believe you fixed my sons DSi so quickly. It was returned the day after I paid for the repair. I shall definitely be recommending you to friends, and of course keeping your details in my favourites for next time (because you can bet there will be a next time!). A. Butt

Many thanks for your excellent service, I really appreciate you repairing my son's PSP and returning it so quickly. I'll certainly use you again and recommend you to my friends. E. Wood

Great. Thanks for such impressive customer service.

We are very pleased with your repairs to the DS lite and problem identification on the DSi, my grandson has not stopped playing on them both, a different game on each! Thanks to your expertise we now have a very busy and not 'bored' lad, thank you. P. Helgesen

Thanks for the return of our DS, our son is delighted!! J. Williams

Many thanks for the quick return of the console 1 very happy little girl! L. Mears

My DS arrived today, just wanted to send a quick email to thank you for a perfect service. Nintendo were quoting me ?55 to have my DS repaired, and it would've taken a lot longer to get it back. I will be using you again in the future if I have any problems with a console and I have recommended you to a friend who needs his Xbox360 repairing. N. Beddow

Thanks for all your help with the DSLite. It arrived this morning and Toby is thrilled with his new cammo DS and the fact that it works. Thanks again for your help and prompt repair I will recommend you to any of our friends who have similar problems. M. Ryland

Just a quick note to say thank you for your extremely prompt service. My daughter was thrilled to have her DS back and working. I will certainly contact you if have any further problems with my consoles and will recommend you to friends. C. Morrisey

Received our Nintendo back yesterday. I am very impressed by your speedy efficient service and will recommend you to all my friends who have problems with their Nintendo's. A. Parry

So Happy. Thank You very much for helping me out. will definitely recommend to others!!! Hopefully I personally will not be contacting you again anytime soon though. Thank You again. K. Musgrave

DS' arrived this morning, thank you so much for such a quick reliable service. I had a problem getting my boys to school this morning they couldnt wait to play on them!! My daughter is enjoying hers as we speak!. I have passed on your information to my sister, you shall be getting another DS your way soon. Thank you again, i shall be enjoying a quiet night tonight i think! V. Simpson

Hi Shane, I wanted to email you to say I was amazed of the quick turn around of my daughter's DS lite (broken switch). I sent it to you last Friday, I received an email and a text saying that is had been fixed on the Saturday and I received it back yesterday. That is truly amazing service. J. Gardiner

Thank you so much for repairing the consoles so quickly, and for saving me so much money. I will pay the invoice as soon as possible. Thank you again, both myself and my daughter will be delighted getting our much loved DS back. R. Collins

Just received the DS. My sons made up with it. I'll recommend your company to friends.

Hi Shane, I received the consoles yesterday, and yes it was like Christmas in our house. Thanks again . R. Collins

I was very impressed at how quickly my iphone was returned to me. The customer service was excellent and I will definitely be recommending all my friends should they have any issues with their phones or consoles. R. James

I was pleased and delighted with the service received from Video Game Repairs. These items aren't cheap to replace. The quality of the repair, the information flow and the promptness of the service truly exceed my expectations on all counts and saved me a few quid into the bargain. I will not hesitate to use VGR again. T. Greene

I sent in my sons ds for repair but needed it back very quickly for our holiday, videogamesrepairs did not fail me, he sent me an email very soon after me sending it to him saying it was on its way back repaired. I am so impressed, very professional and helpful, i have now just sent my daughters ds for repair now aswell, thanks videogamerepairs. M. Sandland

Wanted to thankyou again for your quick and prompt service. Will definitely use you again in the future if the occasion arises. M. Hayto

just a message to say we have just received the Nintendo ds lite that you repaired for us. the case looks great and our son will be so happy when he sees it. we will definitely be recommending your company to friends and family that have experienced the same problems with their ds consoles. thanks again A. Horseman

Hi Just wanted to say that the DS arrived back this afternoon, and many thanks for repairing it, so quickly, have saved your details for future use, and if anyone else needs someone to repair theirs will put them onto you. Once again many thanks S. Hughes

Got it today, thanks so much Shane. Second time I've used your site and it's great ? just wish my colleagues would stop dropping their phones! C. Hadden

Thank you very much for the repair on my son's Nintendo DS Lite. He is absolutely delighted with it; especially as it is all cleaned up! It is a great service you offer. R. Hodge

Hi Guys. Fantastic service, thanks from all the family, you have made 2 small boys very happy this morning. Thanks again P. Williams

Just to say, thank you very much for your prompt, easy -to-use service in repairing my son's DS. He is a very happy boy now! Will definitely recommend you to others. A Litchfield

Thanks for doing a great job and repairing the DS console, works brill. Wont hesitate in recommending you to friends with similar DS probs. Best regards and a Happy New Year D Smythe -

Thanks again for an excellent service. I have a settled happy household for the second time, thanks to your quick service. L Cameron-Ross

I would like to thank you for your prompt response to my enquiry for DS Lite repair, your rates are very good, after sending it for repair It was returned within the week, a good service provided, and would recommend service to others. V Smith

Many thanks again for your helpful and efficient service. I've added your details to my ?Favourites? as I've got a feeling that I'll probably need to use your services again in the future! A Sanderson

Many thanks, the console arrived first thing Friday. Appreciate your fast, efficient service and in particular your prompt replies to all queries.

I would like to thank you for the excellent job you have made on our Nintendo Lite consoles. We are both very pleased with the results - they look and work like new! We will certainly recommend you to anyone we know with broken consoles. We hope that these consoles don't still have a tendency to broken right hinges but if it does occur we will know where to send them for a little TLC.Thank you again E Lane

I just wanted to say thank you so much for fixing my daughters DS, she is absolutely made up with the new colour and I can now have a bit of peace again!!!! Hopefully she won't break it again but I have kept your card just in case. If anyone has a broken or damaged console I would have no hesitation in recommending you.

Thanks for the Nintendo we have received it and you seemed to have done a good job my son is well pleased. N Betts

Hi, the DS is great - thanks for your help with this! I Davison

Just to let you know we received the DS. All is working and my son loves the white hinge. Huge street cred as he's the only one with a DS like it. Thanks for getting it back and working again. A Seebold


Console picked up from local sorting office this afternoon. My 8 year old granddaughter was so pleased with it, I've not seen a smile like that on her face for many months. Thanks for a great bit of work. G Goodard

Just thought I would let you know that our console has just arrived. Thank you very much for such a quick service, the new Metallic Rose case has gone down a treat with our daughter. Just what the doctor ordered, as to say, and we received it back within a week of sending it. I will not hesitate recommending you to friends and family.

Nintendo DS returned today, thank you for swift repairs again. F Mackenzie

Just a wee note to say thanks for all your help, effort and excellent customer service, I have received my DS and am very happy that it is in perfect working order. L Fraser

Have had 2 consoles repaired by you over the last couple of weeks and am so pleased with the service you have provided and would recommend you. L Franklin

I just wanted to thank you so much for such a speedy and efficient service - my daughter is delighted to have her DS back (it had been broken for months before I found you!). I would recommend you to anyone - great communication with real people and a refreshingly honest and professional repair service. Please feel free to post on your website! I hope not to have cause for a repair service in the future (!!!), but if I do, you'll be top of my list! A Barriball

hi got ds back today, thank you very much nice job. G Fairless

Thanks very much, DS arrived & working well! M Pearson

Thanks very much ds and ipod arrived this morning, two very happy kids.

Thank you so much, what a great, speedy service! My daughter is over the moon to have her DS back, fixed, only 5 days after I posted it to you. Thanks again. G James